Frequently Asked Questions
PRODUCTS
What is metal prints?
Metal prints are lightweight, durable, made with recycled material and 100% recyclable. Images are infused directly into specially coated aluminum, Metal prints offer unsurpassed color vibrancy, exceptional detail, color resolution and print permanence.
You've never seen a more brilliant and impressive print! Colors are vibrant and the luminescence is breathtaking.
Disclaimer Metal
As always, we set our mind and soul in crafting a deluxe quality to each print.
These specialized metal prints are published on sheets of aluminum. The aluminum sheets have a distinctive coating applied to it. At times, there can be slight blemishes when printing on metal such as; small divots or bumps in the metal due to the manufacturing/fabrication, or the procedure of applying special coating to the metal. For that reason, we are unable to repair faulty prints due to these blemishes. These defects are common to the manufacturing process and sadly, are unavoidable. Finally, when relocating or stowing multiple metal prints, do not place metal prints face-to-face.
Image quality & files
It is extremely important you supply us with the high-resolution file at least 300dpi. This will translate to outstanding results when printed. Unfortunately, as good as we are, we can’t give you the best possible results if the image quality is low resolution.
Are Metal Prints waterproof?
Metal Prints are waterproof, UV resistant, and made from 100% recyclable aluminum. Images are transferred using dye sublimation processing which makes your image a permanent part of the aluminum sheet to create an extremely durable product!
How do you clean metal prints?
Can be cleaned with ammonia, bleach, acetone, rubbing alcohol, glass and all-purpose cleaners. You can dust or clean them with a lint free or microfiber cloth
How thick are metal prints?
Metal Prints without any mounting options are .43 mm – 1mm thick.
What surface is best for my image?
High Gloss - Our most brilliant, vibrant and spectacular surface with a pure white base, accurate colors
Do metal prints need to be framed?
No. the unique coating allows prints to be showcased without the need for glass. The metal prints are scratch resistant, waterproof, can be touched, and are easy to clean.
How long can metal prints last?
ChromaLuxe metal prints were tested by Wilhelm Imaging Research and achieved a permanence rating of more than 60 years using two distinct ink sets. This rating is more than three times better than silver halide photo papers.
Where can I use metal prints?
Its application can be used for a wide variety just to name a few;
Art Exhibits, Display/POS, Gallery Prints, Hospitality, Museums, Restaurants, Signage, Wall Coverings etc.
Is it recyclable?
Metal prints are lightweight, durable, made with recycled material and 100% recyclable.
PRICING
Do you offer wholesale pricing?
Our pricing is competitive, but if you are ordering in high volume, please contact us : infoatprintluxe.com.au if you are interested in buying 20+ plus pieces with some details about your business and your project.
ORDERING
Can I upload my images from Dropbox or Social media?
You can upload images from Instagram, Facebook, Flickr, Dropbox, or Google Drive. (JPEG) and much more.
Just keep in mind, in order to get the best quality of print, images should be high resolution to get the best results.
What is a high-resolution image?
Hi-res images are at least 300 pixels per inch (ppi). This resolution makes for good print quality, and is pretty much a requirement for anything that you want hard copies of.
How do I change or cancel my order?
You may cancel or amend your order within 2 hours of purchase. We try to process orders as quickly as possible; we are committed to you as a customer and only want you to be happy. We stand by our product and offer a 100% customer satisfaction guaranteed.
When will my order be shipped?
Domestic orders at the moment due to Covid19 takes 2-5 days to produce each custom print.
Can I organize for my order to be delivered to a different address?
Yes, you can, upon placing your order enter the delivery address details, which can be different from your home address.
What Carrier do your orders ship with?
Australia post.
RETURN POLICY
My print arrived damaged. What do I do?
Contact immediately with your order number and pictures of the damage. We’ll respond with further instructions.
I am not happy with my print. Can I return it?
We are very customer centric; your happiness is our highest priority! We put a lot of time, love and care throughout the entire process from print to packing to ensure that your prints are packaged carefully and arrive safely at their destination. We do not accept returns, however if there is damage to your Metal Print upon arrival, please contact us and we will be happy to work with you on a quick resolution. For more information, please see our Shipping & Returns Policy.
PAYMENT
What kind of payments are accepted?
We accept Visa, Mastercard, and Paypal, Afterpay
CONTACT
Who do I contact for any other questions?
Please feel free to email infoatprintluxe.com.au